IS THE SITE RELIABLE?
Yes, our website has an SSL security certificate, ensuring transaction encryption and the protection of your information.

We work in partnership with secure payment platforms. We don't have access to your payment information.

If you have any questions, please contact us by email: contact@lumefemme.com

DO ALL PURCHASES INCLUDE A TRACKING CODE?
Yes, all purchases come with a tracking code.

WHEN WILL I RECEIVE MY TRACKING CODE?
The tracking code is sent to your email within 3 business days after the order is processed.

If you do not receive the code within this period, please send an email to contact@lumefemme.com with your order number.

MY TRACKING CODE IS NOT SHOWING INFORMATION
There may be a period of no updates during transit between countries. The code will be updated as soon as the transfer takes place.

Don't worry, your order is on its way.