Return & Refund Policy

At Lume Femme, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging whenever possible.
• Include all original accessories.

Items returned without prior authorization may not be accepted.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A brief description of the issue.
• Clear photos of the product and packaging.

Once verified, we will provide a replacement or a full refund at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, certain personal-use items may not be eligible for return if they have been opened, worn, or used, unless they arrive damaged or defective.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Processing time is typically 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to:

• A defective product;
• A damaged item;
• An incorrect item shipped;

we will cover the return shipping costs.

For all other returns, customers are responsible for return shipping expenses.

Order Cancellations

Orders may be canceled before they have been processed and shipped.

Once an order has been shipped, it can no longer be canceled and must follow our return procedure.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: contact@lumefemme.com

We aim to respond within 1–2 business days.